Convert every support email into trackable ticket in the helpdesk that you can manage and execute tasks on. Add and manage multiple support emails. Unlike your email inbox, every email here will be categorized, prioritized and assigned to specific support agents. You can also set resolution deadlines for every ticket using Service Level Agreement.

Set up a fully functional call center on the cloud that is tightly integrated with your helpdesk using the phone channel powered by Freshcaller. You can port or buy support numbers anywhere in the globe and answer calls right within the helpdesk. Agents can record calls, attach them to tickets, and easily access contextual data such as recent conversations with the customer.

Use the Freshchat messenger inside Freshdesk to engage with customers who are on your website, in-app, or mobile platform. Reply to a conversation initiated by the customer or response made on a proactive campaign set up by you. Use the messenger to assign chats to a specific team member or a group, get all the contextual information about the customer.